Lead Product Designer
Search was one of Monzo’s most-used yet underdeveloped features. People struggled to find what they needed or discover what was possible. We set out to make it faster, smarter, and more helpful. Shifting banking from a task of compliance (“I’m doing banking”) to collaboration (“my bank is helping me make sense of this”).
Staff Product Designer
I led the design of a new way for teams to quickly test ideas with customers. This gave us clearer signals on which features truly matter, so the business could double-down on delivering the stuff that makes the biggest difference for people using our apps.
Lead Product Designer
Over the course of 4 months, I led the design of an experience shaped by behavioural insights, using gentle prompts to help people manage their condition more easily and get back to living life on their terms. The result: healthier routines for patients and clearer value for the business through improved adherence and engagement.
After extensive user testing and heuristic analysis, I designed key updates to improve the usability as well as setting out a roadmap to push the experience beyond the ordinary.
Xerocon launch
Every minute counts when someone has a cardiac arrest. In this side project, I explored how smartwatch technology could help anyone to recognise a cardiac arrest and perform effective CPR.
I look for ways to create efficiencies in strategies and workflows with the aim of boosting those around me. My mind strives to understand and conceptualise the best way forward for businesses, enabling me to take things from napkin sketch to shipped product.
“Matt's enthusiasm to promote all things behavioural was infectious and his sense of fun while doing so made our team so much stronger. Matt's ability to question the status quo and push beyond mediocre to reach a delightful design solution which has an effect. Matt was never afraid to call out lazy thinking or dispute an idea until it proves itself to be the best way forward and, for me, that is a sign of a great designer.”
“I've had the pleasure to work for Matt for just a few months, but even then he was able to have a solid impact on the team. He built a solid relationship across Product and Engineering, and partnered to find the best possible solutions for the customer that were shippable in the available time. He also supported some of the design vision concepts in order to drive alignment across the organization.”
“Over the years Matt has been my go-to trusted leader who I know will get projects moving, teams motivated, and truly identify what makes customers tick. His deep understanding of behaviour and interaction design makes him a solid choice if you're looking to build a product that customers will love and drive business growth forward exponentially.”
“A hugely valued member of the team. I was continually impressed with his willingness to take on any challenge, listen, think outside the box and produce some great work. I have no doubt it's because of this mentality, and his ever-growing thirst for knowledge about all things UX, that he has become such a talented designer. Hope to work with him again in the future.”
I was the founding designer on Monzo’s Search team, shaping how people discover and use features across the app. I'm currently part the App Evolution team, designing experiences that help people build financial resilience, from making the most of their money on payday to understanding their next step forward.
One of the founding designers for Extended Access Management, a new product offering from 1Password, I focused on shaping the product vision while staying hands-on with design and testing new experiences early and often. I also guided a team of skilled product designers, helping set direction and raising the quality of the work to deliver frictionless and delightful experiences.
I was responsible for modernising the aesthetic and improving the experience of the Personal Tax product within Xero Tax. I also contributed clarifying the roadmap for the Tax portfolio, a foundational piece to set the strategy for the mid to long term.
I designed the search and discovery experience at Zoopla, making it easier for people to find their next home. I led the redesign of the homepage, creating clearer paths into search and exploration. I also contributed to the Zoopla Design System and supported major tech migrations, ensuring consistency and quality across the product.
As part of PWC’s Experience Centre team in London. I helped businesses understand what makes their customer tick in order to tackle major problems with simple solutions.
Previous roles include Behavioural Design Team Lead at design consultancy Big Radical and Design Lead at Etch UK, both part of Etch Group.
I will forever be grateful to Nathan and Chris for taking a chance on me and showing me the ropes as a Junior Designer at 3Degrees all those years ago.